Welcome to Black House Market! We appreciate your business and strive to provide you with the best possible shopping experience. This Refund and Returns Policy outlines our guidelines for returns, refunds, and reshipment of products purchased from our website, BlackHouseMarket.Eu.
Returns and Refunds
1. Damaged or Defective Products:
If you receive a product that is damaged or defective, please contact our customer support team within 24h of receiving your order.
We will arrange for a return of the damaged or defective item and provide you with a full refund, including shipping costs.
2. Change of Mind:
We understand that sometimes you may change your mind about a purchase. If you wish to return an item for reasons other than damage or defect, please contact us within [insert number] days of receiving your order.
In such cases, you may be responsible for return shipping costs, and a restocking fee may apply.
Reshipment Policy for International Orders
1. For orders shipped to countries outside [insert your country], we offer a reshipment policy:
If your order does not arrive due to customs issues or any other reason, we will offer a one-time reshipment of up to 25% of your original order value.
Please note that we are not responsible for any customs or import duties that may apply to reshipped orders. These fees are the responsibility of the customer.
How to Initiate a Return or Reshipment Request
To initiate a return or reshipment request, please contact our customer support team at email@example.com . We will guide you through the process and provide you with any necessary instructions.
1. All return and reshipment requests must be made within the specified timeframes mentioned above.
2. Products must be returned in their original packaging and in unused condition.
3. Refunds will be issued to the original payment method within [insert number] business days of receiving the returned item.
If you have any questions or need further assistance regarding our Refund and Returns Policy, please contact us at firstname.lastname@example.org
By shopping at Black House Market and using our services, you agree to the terms and conditions outlined in this Refund and Returns Policy. We reserve the right to modify this policy as needed, so please review it periodically for any updates.